CHELSEA INDUSTRIAL CO., LTD Terms of Service

These Terms of Service (hereinafter referred to as "these Terms") are formulated by CHELSEA INDUSTRIAL CO., LTD (hereinafter referred to as "our company") and apply to all users who access and use our official website (cicmfg.com) and purchase our women's clothing products (hereinafter referred to as "users"). These Terms strictly comply with the EU Digital Services Act (DSA), the Consumer Rights Directive (2011/83/EU), and relevant UK consumer protection and data protection laws and regulations, clearly defining the rights and obligations between our company and users. By accessing, browsing, and using our official website or completing an order, users are deemed to have fully read, understood, and voluntarily accepted all contents of these Terms; if you do not agree to any provision of these Terms, please do not use our related services.

I. Scope and Description of Services

1. Our core services include: display of women's clothing products on the official website (cicmfg.com), online ordering, order inquiry, logistics tracking, after-sales consultation, return and exchange assistance, and user feedback processing, etc., and are available to users within the EU (including the UK).
2. Our company will uphold the principles of integrity, fairness, and compliance, providing safe and convenient services, truthfully displaying product information (style, size, fabric, price, etc.), ensuring that the information is truthful, accurate, and free from false or misleading advertising, strictly fulfilling our platform obligations under EU regulations, preventing the spread of illegal goods, and protecting the legitimate rights and interests of users.
3. Service Inquiry Channels: For any service-related questions, suggestions, or complaints, users can send an email to our official email address: partner@cicmfg.com. We will respond and process your request within 2 business days.

II. User Rights and Obligations

(I) User Rights

1. The user has the right to independently browse and query the women's clothing product information displayed on our official website, and to independently choose whether to purchase related products, without any illegal interference;
2. After placing an order, the user has the right to check the order status and logistics delivery progress, and has the right to apply for return and exchange services, provided that it complies with EU regulations and our company's relevant agreements;
3. The user has the right to inquire, suggest, or complain about our company's product quality, service attitude, and service efficiency, and has the right to request our company to verify and handle related issues;
4. The user has the right to request our company to strictly keep their personal information confidential, and not to disclose or misuse it without authorization, ensuring that personal information security complies with the EU's General Data Protection Regulation (GDPR).

(II) User Obligations

1. The personal information provided (shipping address, contact number, email, etc.) must be true, accurate, and complete, and will be used for order processing, logistics, and after-sales communication. If the information is incorrect or changes, the user must promptly notify us; otherwise, any losses incurred due to undeliverable orders or inability to contact us for after-sales service will be borne by the user.
2. Malicious or fraudulent orders (such as duplicate orders, orders without genuine intent to purchase, or orders placed using another person's information) are prohibited. Users must not fabricate product defects, file false complaints, or interfere with the normal operation and service order of our official website.
3. Users must properly safeguard their personal information related to using our official website (if any). Losses due to improper personal safeguarding, such as account theft, information leakage, or order irregularities, will be borne by the user.
4. Users must not use our official website and related services to engage in any activities that violate EU or UK laws and regulations, public order and good morals, or these terms and conditions. Users must not disseminate illegal, vulgar, or infringing content.
5. After purchasing our products, you must comply with the product's proper usage guidelines. You are solely responsible for any damage to the product caused by improper personal use or storage.

III. Our Rights and Obligations

(I) Our Obligations

1. To display women's clothing product information truthfully and accurately, clearly indicating relevant product parameters, prices, inventory, etc., and to refrain from false advertising, misleading users, or using "dark mode" to induce users to place orders;
2. To strictly adhere to the order agreement, promptly process user order requests, and complete shipment within the relevant timeframe after successful payment, accurate information, and product availability (specific shipping and transportation times can be found in our dedicated logistics instructions);
3. To strictly protect users' personal information, comply with EU GDPR regulations, establish a sound information security protection mechanism, and refrain from unauthorized disclosure, sale, or misuse of user personal information, using it only within the necessary scope of order processing and after-sales service;
4. To respond promptly to user inquiries, suggestions, and complaints, processing and responding within the agreed timeframe to ensure that users' reasonable demands are properly resolved;
5. To provide users with legal and compliant return and exchange assistance services in accordance with the EU Consumer Rights Directive and the terms of this agreement, clearly defining and publicizing relevant return and exchange rules;
6. To maintain the normal operation of the official website and ensure the stability of user access, order placement, and inquiry services, if service needs to be suspended due to system maintenance, force majeure, or other reasons, we will notify you in advance through the official website or the email address provided by the user.

(II) Our Rights

1. We have the right to review users' order information and usage behavior. If malicious orders, false orders, inaccurate information, or unauthorized use of services are found, we have the right to cancel the order, refuse to provide services, and will not bear any related liability;
2. We have the right to adjust product prices and service rules in accordance with EU regulations, relevant UK laws, and market conditions. Adjustments will be published on the official website and will take effect immediately upon publication;
3. If our company suffers losses due to users violating these terms, laws and regulations, or due to force majeure or third-party reasons, we have the right to seek compensation from the users for related losses;
4. We have the right to optimize and upgrade the content and service functions of the official website, and have the right to suspend or terminate services to users who violate regulations, provided that such actions comply with laws and regulations.

IV. Order and Payment Agreements

1. Placing an order on our official website constitutes a sales contract between the user and our company. The order becomes effective upon the user's completion of payment and our confirmation. After the order becomes effective, both parties must abide by the relevant agreements and may not unilaterally change or cancel it (except for items meeting return and exchange rules).
2. Users must complete payment according to the payment method and deadline indicated on the official website. Orders not paid within the deadline will be automatically cancelled. Any handling fees incurred during the payment process will be borne by the user.
3. If order information is abnormal due to system failure, incorrect price labeling, or other force majeure events, our company has the right to cancel the order and refund all payments made by the user without incurring additional compensation liability. If the user has already received the goods, they must cooperate with our company to return them to the original payment method.

V. Data Protection and Privacy Statement

1. Our company collects users' personal information only for necessary services such as order processing, logistics, and after-sales consultation. The scope of collection will be strictly controlled to a minimum, and no information unrelated to the service will be collected.
2. Users have the right to inquire about, modify, and delete their personal information. If you have any related needs, please contact our company via the after-sales email address. We will cooperate within the scope of compliance.
3. Due to legal and regulatory requirements, investigations by judicial authorities, or to protect the legitimate rights and interests of our company, users, and third parties, we may disclose users' personal information to a necessary extent without prior notice to users.

VI. Disclaimer

1. In the event of force majeure (such as natural disasters, logistics disruptions, customs policy adjustments, system crashes, etc.) preventing us from providing normal services, delaying order processing, or failing to deliver goods, we will not be liable for breach of contract, but will make every effort to coordinate a solution and promptly inform the user.
2. If losses such as order non-delivery, failed returns/exchanges, or product damage are caused by the user's own reasons, such as providing false information, incorrect address, or failure to cooperate with customs declarations in a timely manner, the user shall bear all responsibility, and we shall not be liable for any related losses.
3. If the user suffers losses themselves or third parties due to their misuse of our services or violation of these terms, the user shall bear all responsibility, and we shall not be liable for any compensation.
4. Product images and text descriptions displayed on our official website are for reference only. Due to differences in shooting light, monitors, etc., there may be slight color differences and detail variations. The actual product shall prevail. We are not liable for returns, exchanges, or compensation caused by such differences (except for quality issues).
5. Customs duties, VAT, and parcel handling fees incurred for orders placed within the EU are the sole responsibility of the user. Our company only assists with customs declaration and does not bear any of these costs or related liabilities.

VII. Amendment and Termination of Terms

1. Our company reserves the right to amend or supplement these terms in accordance with EU regulations, relevant UK laws, and business development needs. The amended terms will be published on our official website (cicmfg.com) and will take effect from the date of publication. Continued use of our services constitutes acceptance of the amended terms.
2. If a user seriously violates these terms or engages in illegal or irregular use of the service, our company has the right to terminate all services to that user without incurring any liability for compensation. Users may also terminate their use of our services, but any outstanding orders, payments, and related liabilities will still be governed by these terms.
3. After the termination of these terms, our company will still be obligated to maintain the confidentiality of the user's personal information until the relevant information is destroyed or the legally mandated confidentiality period expires. Furthermore, all rights and obligations already incurred by both parties will continue to be governed by these terms.

VIII. Dispute Resolution

1. Any dispute arising from the use of our services, the performance of these Terms and Conditions, and related orders shall be resolved amicably through negotiation between the parties. If the negotiation fails, either party shall have the right to bring suit in a court with jurisdiction in the location of our company.
2. The performance and interpretation of these Terms and Conditions shall be governed by relevant EU laws and regulations and UK domestic law. If any provision of these Terms and Conditions conflicts with any applicable law, the provisions of the law shall prevail, and the remaining provisions shall remain in full force and effect.

IX. Other Notes

1. These Terms and Conditions shall take effect from the date of publication. The final right of interpretation belongs to CHELSEA INDUSTRIAL CO., LTD.
2. Our official website: cicmfg.com
3. Official inquiry/after-sales email: partner@cicmfg.com
4. Company Name: CHELSEA INDUSTRIAL CO., LTD