CHELSEA INDUSTRIAL CO., LTD Return and Exchange Policy

Welcome to purchase women's clothing products from CHELSEA INDUSTRIAL CO., LTD (hereinafter referred to as "our company"). To protect your legal rights, this return and exchange policy strictly adheres to the EU Consumer Rights Directive (2011/83/EU) and relevant UK consumer protection regulations, clearly defining a 14-day cooling-off period for returns and exchanges. This policy applies to all consumers within the EU (including the UK) who purchase women's clothing products through our official website cicmfg.com.

I. Core Return and Exchange Period (Cooling-Off Period)

1. You have the legally mandated EU right to return or exchange goods without giving any reason (cooling-off period). You can freely cancel the transaction, return the goods, and apply for a refund or exchange.
2. Cooling-off period calculation method: It starts from the day after you actually sign for all the women's clothing items, totaling 14 calendar days; if the order is delivered in multiple shipments, the cooling-off period starts from the day after you sign for the last item.
3. Extension Notes: If the last day of the cooling-off period falls on an EU public holiday or a weekend (non-working day), the period will be automatically extended to the next working day to ensure your rights are not subject to time restrictions.
4. Supplementary Requirements: You must inform us of your intention to return the goods through the designated method before the expiration of the cooling-off period, and return the goods to our designated address within 14 calendar days of informing us of your intention to return them. Failure to do so will be considered an automatic waiver of your right to return or exchange the goods.

II. Conditions for Returns and Exchanges

To protect the rights of all consumers and ensure the reasonableness of resale, returned women's clothing must meet the following conditions (in accordance with EU regulations):

• The item must be brand new, unworn, unwashed, unaltered, free of stains, wear, and odors, and in its original condition;
• The original labels, tags, and packaging (such as dust bags and boxes) must be intact and undamaged;
• For intimate apparel (such as underwear, briefs, tank tops, etc.), the original hygiene seal must be intact, unopened, and unused. Damaged hygiene seals will not be accepted for return or exchange;
• All accessories (such as belts, decorative buckles, etc.) must be complete and undamaged;
• Original order information (order number, order time, and shipping information) must be provided to ensure the returned item matches the order;
• If the product has quality issues (such as damaged fabric, loose stitching, incorrect size (not due to personal selection error), significant color difference, etc.), the "brand new and unused" requirement does not need to be strictly adhered to, but photos of the product defects must be retained as evidence of the quality problem.

III. Return and Exchange Process

Please strictly follow the following process for returns and exchanges to ensure your application is quickly reviewed and processed:

1. Submit a return intention: Within the 14-day cooling-off period, send an email to our official after-sales email address partner@cicmfg.com. The email subject should be "Return/Exchange + Order Number + Name," and the email content must include: order number, order time, shipping address, contact person and phone number, name/model of the product to be returned/exchanged, reason for return/exchange (please attach photos of defects for quality issues), and request for a refund/exchange.
2. Review and Confirmation: We will complete the review within 2 business days of receiving your email. Upon approval, we will reply via email with the specific return address, return instructions, and return tracking number (please be sure to label the package with the return tracking number for quick verification). If the review fails, we will explain the reason for failure in detail (e.g., the product does not meet the return/exchange conditions).
3. Shipping the Goods: You must ship the eligible goods, along with their original packaging and labels, to our designated return address (as per our email reply) within 14 calendar days of receiving the approval email. We recommend choosing a trackable logistics company and retaining the tracking number to avoid loss of goods.
4. Goods Inspection: After receiving the returned goods, we will complete the inspection within 3 business days, verifying the condition, quantity, and accessories to ensure they meet the requirements.
5. Processing Completed:
   - Refund: After acceptance, we will refund the full amount to your original payment method within 14 business days. The refund arrival time depends on the processing time of the payment platform and bank (usually 3-7 business days).
   - Exchange: After acceptance, we will ship the replacement item according to your needs within 3 business days (no additional shipping fee required; exchanges for quality issues). If the replacement item is out of stock, it will be automatically converted to a refund, and you will be notified in advance.

IV. Shipping Cost Responsibility Rules

According to the EU Consumer Rights Directive, and considering the reason for return/exchange, the shipping cost responsibility rules are as follows:

• No-reason return (personal reasons, such as dislike of style, incorrect size selection, etc.): You will be responsible for the return shipping cost; if we did not clearly inform you of the return shipping cost responsibility rules before you placed the order, the return shipping cost will be borne by us.
• Returns and exchanges due to quality issues (such as fabric damage, workmanship defects, etc.): Return shipping costs and the cost of sending the replacement item will be borne by our company. You can apply for reimbursement of shipping costs from us using the tracking number (the reimbursement amount will not exceed the standard EU shipping rate).
• Note: If the returned goods do not meet the return/exchange conditions, we will not process the return/exchange and will send the goods back via the original shipping method. You will be responsible for the return shipping costs.

V. Exceptions to Returns and Exchanges (Not Applicable to 14-Day No-Reason Return Policy)

According to EU regulations, the 14-day no-reason return policy does not apply in the following situations, and we will not process returns or exchanges (unless the product has a serious quality problem):

• Women's intimate apparel (underwear, briefs, etc.) with the hygiene seal broken, or that has been worn or tried;
• Products that have been worn, washed, altered, or have damaged labels, tags, or packaging, affecting resale;
• Damage, stains, deformation, etc., caused by your improper use or storage;
• Opened accessories (such as belts, scarves, etc.) with obvious signs of use;
• Promotional items (clearly marked "non-refundable and non-exchangeable" and complying with EU regulations for limited-time promotions or clearance sales), unless the product has a quality problem.

VI. Special Notes on Quality Issues

1. All our women's clothing undergoes strict quality inspection before leaving the warehouse. If you find any quality issues after receiving the goods, please contact us within the 14-day cooling-off period, providing photos of the defective items and your order information. We will verify the information and process a return or exchange for you, bearing all related shipping costs.
2. If the quality issue is due to human-caused damage (such as damage caused by improper wearing or washing), it will not be considered a quality issue and will not be eligible for a free return or exchange. You can contact us for repair services (repair costs will be borne by you).

VII. Other Important Terms

• This return and exchange policy only applies to women's clothing purchased within the EU (including the UK) through our official website cicmfg.com. For items purchased through offline channels, please follow the relevant policies of the offline stores.
• If you provide false information, forge defect photos, or return goods not sold by our company during the return or exchange process, we will not process the return or exchange and reserve the right to pursue your relevant responsibilities.
• Our company reserves the right to adjust this return and exchange policy in accordance with updates to EU regulations and relevant UK laws. The adjusted policy will be published on our official website cicmfg.com and will take effect immediately upon publication. Please check our website regularly.
• If you have any questions regarding the return and exchange process or policy, please feel free to email partner@cicmfg.com. We will reply within two business days.
• If you and our company cannot reach an agreement on return and exchange matters, you may file a complaint with the local consumer protection agency in the EU or the UK consumer protection department to protect your legal rights.

The final interpretation right belongs to CHELSEA INDUSTRIAL CO., LTD.

CHELSEA INDUSTRIAL CO., LTD