CHELSEA INDUSTRIAL CO., LTD Shipping Terms

These Shipping Terms (hereinafter referred to as "these Terms") are formulated by CHELSEA INDUSTRIAL CO., LTD (hereinafter referred to as "our company") and apply to all orders of women's apparel products placed through our official website (cicmfg.com) and shipped to the EU (including the UK) (hereinafter referred to as "orders"). These Terms strictly comply with relevant EU and UK logistics and customs laws and regulations, clearly defining matters related to order shipment, transportation, receipt, and customs, and defining the rights and obligations between our company and the user (hereinafter referred to as "user"). By placing an order through our official website, the user is deemed to have fully read, understood, and voluntarily accepted all contents of these Terms; if you do not agree to any provision of these Terms, please do not submit your order.

I. Scope of Application

1. These Terms apply only to orders of women's apparel products sold through our official website (cicmfg.com) and shipped to the EU (including the UK) by our partner carriers. Shipping of products purchased through offline channels is not subject to these Terms.
2. For transportation-related inquiries, questions, or handling of any issues, please send an email to our official email address: partner@cicmfg.com. We will reply and coordinate the handling within 2 business days.

II. Shipping Agreements

(I) Shipping Time

1. We promise that all valid orders (where the user has paid in full, the receiving information is complete and accurate, and the goods are in stock) will be shipped within 5-7 calendar days after the order is placed, ensuring timely transfer of orders to our cooperating carriers.
2. Circumstances for Delaying Shipping Time: In the event of EU and UK public holidays (such as Christmas, New Year's Day, Easter, etc.), temporary stock shortages, or abnormal order information (such as incomplete address or incorrect phone number), the shipping time will be delayed accordingly. This delay will not be included in the 5-7 calendar day shipping period. We will inform the user of the specific reasons for the delay and the estimated shipping time in advance via the email address provided, without requiring further inquiry from the user.

(II) Shipping Prerequisites and Notifications

1. Orders are shipped only if the following conditions are met simultaneously:
   ① Full payment has been received (including prepayment and final payment);
   ② Delivery address, contact number, email address, etc., are complete, accurate, and without ambiguity or errors;
   ③ Sufficient stock is available (if an item is temporarily out of stock, we will offer options such as replacement, waiting for restocking, or a full refund, which the user can choose).
2. After the goods are shipped, we will immediately send a shipping confirmation email to the user's registered email address. The email will include the tracking number, carrier name, and a tracking link, allowing the user to track the package's status in real time.

III. Transportation Agreements

(I) Delivery Time

Our standard delivery time with our partner carriers is 15-30 calendar days after shipment (calculated from the date the tracking number is generated and the package leaves the warehouse). This is an estimated delivery time and is for reference only. Actual delivery time may be slightly delayed due to the following factors: ① Receiving area (remote areas such as islands and border areas may be delayed by 1-3 calendar days); ② Customs clearance speed; ③ Peak logistics seasons, severe weather, and other force majeure events.

(II) Carrier Selection

Our partner carriers are all compliant and reputable logistics companies within the EU (such as Royal Mail, DHL, DPD, etc.), possessing complete logistics tracking systems, compliant customs declaration qualifications, and comprehensive after-sales support. This ensures safe and orderly delivery of packages, while strictly adhering to EU logistics regulatory requirements and product traceability regulations.

(III) Logistics Tracking

Users can check the package delivery progress through the following methods: ① Click the logistics tracking link in the shipping confirmation email and enter the tracking number; ② Log in to our company's official website order center, enter the order number and tracking number, and check the real-time status of the package (e.g., out of warehouse, in transit, customs clearance, being delivered, signed for, etc.).

IV. Shipping Costs and Customs-Related Agreements

(I) Shipping Cost Calculation and Payment

1. Shipping costs will be calculated based on the user's delivery location, the weight and quantity of the ordered goods. The specific shipping cost will be automatically displayed on the settlement page (including shipping details) when the user places the order. There are no hidden shipping costs. After the user confirms that everything is correct, the cost will be paid together with the payment for the goods.
2. Shipping Cost Discounts: Our company will launch shipping cost discount activities from time to time (e.g., free shipping for orders over a certain amount, shipping cost reduction coupons, etc.). Specific activity rules will be clearly marked on the official website homepage, product details page, or activity announcement. Discount activities can be used in conjunction with other promotional activities (unless otherwise specified).

(II) Customs-Related Fees and Liabilities

1. Customs duties, value-added tax (VAT), and parcel handling fees incurred for orders placed within the EU are the sole responsibility of the user and are not included in the order price or shipping costs. Our company assumes no liability for these fees or related liabilities.
2. Our company will strictly adhere to EU customs regulations, accurately and completely completing the parcel declaration information (such as product name, quantity, value, fabric, etc.) to assist users in completing the customs clearance process. If customs requires users to supplement declaration information (such as identity information, proof of purchase, etc.), users must cooperate promptly. Any losses incurred due to user failure to cooperate in a timely manner resulting in customs clearance delays, parcel returns, or detention will be borne by the user.

V. Package Receipt and Anomaly Handling

(I) Receipt Instructions

Upon delivery, please inspect the package's appearance (e.g., whether it is damaged, opened, or deformed) on the spot. Sign for the package only after confirming there are no abnormalities. If you find obvious damage to the package's appearance, suspected opening, or missing or damaged goods inside, please refuse to accept it on the spot and immediately take photos of the damaged package and a refusal receipt, sending them to our official email address partner@cicmfg.com for verification and processing.

(II) Anomaly Handling

1. Lost Package: If the package is lost during transit (logistics shows "lost" status, and it has not been delivered within 7 calendar days of the estimated delivery time), you can contact our after-sales service. We will assist you in verifying and claiming compensation from the carrier, and provide you with the option of resending the goods or a full refund (excluding customs fees borne by the user).
2. Package Delay: If a package has not been delivered after 30 calendar days, the user can contact our after-sales service. We will assist in checking the package status and coordinate with the carrier and customs to resolve the delivery issue as soon as possible.
3. Package Return: If the package is detained by customs or returned due to reasons other than our fault, such as an incorrect delivery address provided by the user, failure to cooperate with customs declaration, or goods not meeting EU import standards, the user shall bear all related costs, including return shipping fees and customs fines. After the package is returned to our company, the user can choose to resend the package (incurring additional shipping and customs fees) or apply for a refund (refund of the remaining amount after deducting incurred shipping and customs fees).

VI. Disclaimer

1. We are not liable for breach of contract in the event of order delays, transportation delays, undeliverable packages, or loss due to force majeure (such as natural disasters, logistics disruptions, temporary adjustments to customs policies, system failures, etc.), but we will make every effort to coordinate a solution and promptly inform the user of the relevant situation.
2. Losses due to inaccurate or incorrect delivery information, unreachable addresses, unreachable phone numbers, failure to cooperate with customs declarations, or failure to inspect and sign for packages on-site, resulting in non-delivery, loss, damage, or failed returns/exchanges, shall be borne by the user. Our company assumes no responsibility for such losses.
3. For package damage or loss caused by carrier error, our company will assist the user in claiming compensation from the carrier, but we do not assume direct liability. The claim result is subject to the carrier's verification.

VII. Modification and Termination of Terms

1. Our company reserves the right to modify or supplement these terms in accordance with EU regulations, relevant UK laws, market conditions, and adjustments to logistics cooperation. The modified terms will be published on our official website (cicmfg.com) and will take effect from the date of publication. Continued ordering through our official website constitutes acceptance of the modified terms.
2. If a user seriously violates these terms and conditions, or engages in malicious ordering, false complaints, or other violations, our company has the right to terminate the shipping service for that user's order and will not be liable for any related compensation. The shipping fees and related expenses already incurred will not be refunded.